Help & Information
Your health and satisfaction with our site are of equal importance to us! herbal-provider.comís Customer Care Center is staffed with knowledgeable representatives to help answer your questions about the products and services we provide. We look forward to helping you!
|Shipping costs and times||Contact us|
|International orders||Our Guarantee|
|Secure shopping - Guaranteed!||Return policy|
|Order by mail/fax/phone||Back-orders|
|Order tracking||FAQs about herbs|
Call Us: 1-800-845-3841
International customers should call +1-801-225-6160 as our toll-free number is not accessible from outside USA.
Fax Us: 1-801-225-6162
Please allow upto 24 hours for a response and include your contact information so we may respond back to you. Download our faxable mail-order form in pdf format
Download our mail-order form in pdf format. Our address is:
140 Mountain Way Drive, Suite 1
Orem, UT 84058
Download our mail-order form in pdf format.
Shipping Costs and Delivery Times
- Orders received by 4 pm EST (Monday thru Friday) are shipped the same day. Orders received during the weekend are shipped on Monday.
- We are proud to offer one of the lowest shipping costs on the Internet. In addition to
Lowest Price Guarantee and 60 Days Unconditional Money Back Guarantee, we also have one of the fastest delivery times. If you know any of our competitors, you know the unbeatable value we give.
- We offer the following shipping options:
|USPS First Class |
(orders over $50)
|Usually 4 to 6 business days||FREE|
|USPS First Class |
(orders under $50)
|Usually 4 to 6 business days||$3.95|
|USPS Priority Mail||Usually 2 to 4 business days||$5.95|
|High Priority||Guaranteed 2 to 3 business days||$7.95|
|Overnight Express||Guaranteed next business day||$19.95|
"High Priority" delivers in 2 business days or less to most central and east coast states and 3 business days to all other states.
The shipping information above applies to destinations in The United States only. Please check the International Shipping section for destinations outside the U.S. If you have more questions about domestic shipping, read our Shipping Policies section.
If you have questions about how to pay by check or money order, order by phone, fax or regular mail, how to contact us, our Secure Shopping Guarantee, and how to use our website for ordering online, read our Information page where you can find answers to most frequently asked questions.
If you would like to order by phone, please call us toll-free at 1-800-845-3841 and our friendly Customer Care Representatives will be glad to assist you. Alternatively, you can place an order online and then call us to give your credit card information over the phone, or fax us the details.
- For faster delivery times, use your office or work address for shipping.
- We ship via United States Postal Service (USPS). Your package is usually delivered to your mailbox and you do not have to be home to sign for it. Yes, we ship to all PO Box addresses and military APO/FPO addresses.
- Overnight Express orders received by 4 pm EST are shipped out the same business day. All other orders must be received by 12 pm EST to be eligible for same-day shipping. Orders received after these times are shipped out the next business day.
We ship to the following countries:
Argentina; Austria; Australia; Aruba; Barbados; Belgium; Bermuda; Brazil; Bahamas; Canada; Cayman Islands; Chile; China; Costa Rica; Cyprus; Denmark; Egypt; Finland; Fiji; France; France, Metropolitan; Germany; Greece; Greenland; Guam; Guatemala; Hong Kong; Iceland; Ireland; Israel; Italy; Jamaica; Japan; Korea, Republic of; Kuwait; Luxembourg; Macau; Malawi; Mexico; Monaco; New Caledonia; Netherlands; Netherlands Antilles; New Zealand; Norfolk Island; Norway; Panama; Peru; Papua New Guinea; Philippines; Poland; Puerto Rico; Portugal; Saudi Arabia; Singapore; South Africa; Spain; Sweden; Switzerland; Taiwan; Thailand; Turkey; Trinidad and Tobago; United Arab Emirates; United Kingdom; United States; US Minor Outlying Islands; Venezuela; Virgin Islands (U.S.).
- If your order is to be shipped outside USA, you can choose from two shipping options: Standard shipping charge for all international orders (destinations outside USA) is just $9.95 and the delivery time varies between 7 to 15 business days. Priorty shipping charge for all international orders is $19.95 and the delivery time ranges between 4 to 12 business days.
- Do not order items that are illegal to import into your country. Laws vary country to country. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products. Generally speaking, we have never encountered problems with customs when shipping to Canada and most Western European nations. We have had occasional trouble when shipping to Australia and Thailand, where the order was returned back to us.
- If the package is seized by Customs for any reason and returned back to us, we will issue you a prompt refund, less the shipping costs. If it is not returned back to us, we can not issue you a refund. Mostly if at all your order is held by customs, it is for the purpose of charging import duties and Customs fee which range from 10% to 40%. We have had such troubles in less than 1% of our international shipments, with most of them being in Australia. If you are not sure, please with the Customs Office in your country before ordering, as herbal-provider.com is not responsible for such charges.
- Prepayment is required. Payment must be by credit card, US or International Money Order, or personal check drawn on a US bank.
We accept Visa, MasterCard, American Express, Discover Card, Personal Check and Money Order. When you use credit or debit cards for purchase, your order is processed immediately. If you would like to use personal checks or money order, please finish the checkout process by choosing "Personal Check / Money Order" option for payment method. You will be given an order number when you finish checkout. Please write the order number on your check or money order and mail it to us. Your order will be processed when payment is received. Please make your check payable to "herbal-provider.com" and mail it to:
Order Processing Dept.
140 Mountain Way Drive, Suite 1
Orem, UT 84058
Secure Shopping - Guaranteed!
We guarantee that every online transaction you make at herbal-provider.com will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store.
All online transactions at herbal-provider.com are handled using the Internet's strongest levels of encryption technologies, including Secure Socket Layers(SSL). The information is encrypted on your computer, sent through the Internet as jumbled code, and decoded on our secure server. It cannot be read in transit. We ensure that your confidential information is protected and guarantee your privacy.
All our transactions are handled by Yahoo! which host 16,000 other online stores on its shopping network and processes orders for millions of dollars every month. Yahoo's secure servers use VeriSign technology to handle all transactions. VeriSign is the industry leader in providing the most advanced secure online transaction processing systems
Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
Order by Mail / Fax / Phone
If you are hesitant about placing your order online, you may place your order over the phone with our Customer Care Center. For general questions or to place your order, please call us toll-free at (800)845-3841 Monday thru Thursday 9am-9pm, Friday 9am-6pm, and Saturday 10am-3pm EST. You can also fax us your order at (860)429-3754, or order via mail. Download our faxable mail-order form in pdf format. For our address, please refer to the Contact Us section.
You will receive a shipping confirmation email within 24 hours of placing your order. This email will provide you with the shipping confirmation numbers necessary to locate your order.
We regularly stock every item we carry. Although every attempt is made to maintain inventory of each product, occasionally a product may be on back order. If any product is not in stock for an order, we will hold the shipment of your entire order until all products are available. All backorders will not be held after five business days. Any order placed on the weekends will be shipped on the next business day. Business days are Monday through Friday.
60 Days Unconditional Money Back Guarantee : If you are not completely satisfied with your purchases for any reason, simply return the product with a copy of the invoice within 60 days from date of receiving the order. We will promptly refund or credit your card, less any shipping and handling charges. Every item we offer reflects our commitment to give you the best quality, service and value.
Safe Shopping Guarantee : We guarantee that every online transaction you make at herbal-provider.com will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. All online transactions at herbal-provider.com are handled using the Internet's strongest levels of encryption technologies, including Secure Socket Layers(SSL). More details...
Lowest Price Guarantee : If you can find a product that we carry at a lower price elsewhere, we will beat or match the price. Just email us the link where the identical product is listed at a lower price, so that we can check it out. We will do what it takes to gain your business because we are absolutely sure that after you try our quality products, and experience our friendly and efficient service, you will be our life-long customer. Your complete satisfaction is of highest importance to us. Please take into consideration the shipping differences when comparing total invoice price.
You may return all items you purchased from Herbal-Provider.com within 60 days of delivery for a full refund. We will also pay the return shipping cost if the return is a result of our error. Please note that we cannot refund the shipping and handling charges. Shipping and handling charges are the actual charges incurred by us (not what is on the invoice). Therefore, if you received free shipping when you placed the order, and later returned the product, we will refund you the price of the products less the actual shipping and handling charges. Please note that if the package in not in good resaleable condition, we may not be able to give you the full credit.
Please do NOT use unproven, unbranded herbal products, which can pose serious risks to your health. Because the FDA does not fully regulate the manufacturing and sale of herbal products, it is important that you, the consumer, thoroughly research the quality and manufacturing practices of the products you plan to take.
How do our products compare?
As an informed consumer, it is important that you look for products that have been researched clinically and standardized to guarantee bioequivalence. Bioequivalence refers to ensuring that the product on the market is equivalent to the one on which clinical trials were successfully conducted. Himalaya Herbal Healthcare uses chromatographic fingerprinting, one of the most sophisticated standardization techniques, to ensure consistent quality and performance. Most companies that manufacture herbal medicines are neither equipped nor care to perform such expensive fingerprinting. Himalaya Herbal Healthcare has been a global leader in scientifically validated herbal medicine since 1930 and its products are marketed in more than 45 countries and endorsed by over 200,000 healthcare professionals worldwide.
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